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Our Services

An Extensive Scope Of Services

IGS provides clients with value-add services and benefits to help you maximize your profits.

Development Services

  • Location Planning

    If you are planning to open a new establishment, we can help you identify real estate and provide a market analysis for areas of interest. We also provide assistance with the layout and design aesthetic of your space.

  • Layout & Design

    Proper unit layout and design is a key success factor in retail gaming. We evaluate multiple configuration options for optimal design. Let the IGS team walk you through a layout design that best fits the characteristics of your establishment. We can seamlessly integrate gaming into your establishment’s current design while creating an optimal environment for your gaming guests.

  • Electrical & Data Wiring

    We equip our clients with the appropriate electrical wiring to ensure functionality of all equipment. Clients are wired for advantageous technology tools including machine performance analytics and cash management which provide performance and operational visibility.

  • Application & Licensing Support

    Completing your application can seem like a stressful process. It doesn’t have to be. Your account manager will walk you through the rules and regulations needed for acquiring your license and will assist with the submission of your application. IGS has assisted hundreds clients in the submission of a variety of applications and other requirements allowing us to make this easy for our clients.

  • Machine Selection

    At IGS we install machines from the most profitable national VGT manufacturers. We look at each establishment independently to determine the best machine mix based on the geographic region as well as the machine mix of local competitors.

  • Security Solutions

    We assist with the design and implementation of a complete security solution, which includes first-class DVR system, cameras and alarm monitoring.

Support & Operation Services

  • Technical Support

    We know how important it is to have our clients' sites full functioning at all times. IGS utilizes custom technician dispatching software which provides total insight into the functionality of our equipment. A technician from our state-of-the-art control center is always available to respond in real time, and in most cases, is able to resolve issues remotely.

  • Cash Handling

    Collecting and moving video gaming related cash in your establishment efficiently and safely is crucial. IGS utilizes professional armored car services to transport funds to, from, and within your establishment.

  • Operations Support

    Our service-minded operations group is responsible for ordering, installing, upgrading, repairing, and maintaining all of the video gaming equipment in your establishment. Our trained staff coordinate all the steps to bring your site “live” and keep it running.

  • Staff Training

    Successful establishments all have one thing in common, great service. Over 25 years of video gaming experience has allowed IGS to develop a comprehensive training program for your employees to ensure they are knowledgeable about all aspects of the VGTs and gaming clients service needs. We also offer recommendations for operating procedures and policies.

  • Personalized Gaming Consultation

    Our team of dedicated Account Managers provide individualized compliance support, staff training, advertising and promotion support, competitive analyses and regular in-person strategy sessions.

Development Services

  • Business Intelligence & Analytics

    Receive performance visibility at the touch of a button with the IGS client portal which features in-depth reports and analyses. At IGS, we pride ourselves on being forward-thinking innovators. We’re committed to providing data-driven solutions and resources.

  • Advertising and Marketing

    IGS works with our clients to develop tailored marketing programs based on the specific needs of the establishment. The IGS team designs a marketing mix that creates awareness, boosts sales, grows and retains your client base and maximizes your profits.

  • Partner Promotions

    IGS offers clients the opportunity to participate in company-wide promotions that deliver an increase in revenue, drive gaming traffic and provide exciting prizes for your guests! Check out what's going on at igspromotion.com!