We appreciate what you have all had to endure over the past year. We salute your strength and resolve and look forward to far better times for us all as we progress into a new year together. We are simply thrilled to be “back in the game” and supporting your live operations again!
From all of us at Illinois Gaming Systems, thank you for making us your choice as a Terminal Operator! As you have come to expect, we are and will continue to be here for you in full support.
We thought you might appreciate the data below, which summarizes IGS client performance vs. the competition across the course of 2020. Even under the worst of circumstances, IGS clients are outperforming the rest of the state in rather dramatic fashion. Congrats to you!
The Illinois Gaming Board has instructed IGT and SciGames to have all Player’s Edge (Crystal and Axxis) and Pick-n-Play Premium (Cobalt) machines running operating system versions 108.3 or higher disabled state-wide until a resolution to a known issue is resolved.
The machines have already been disabled as of February 11 by SciGames. If you are still seeing that one of your VGTs of any of these models is still up and playable, please call into IGS dispatch immediately.
We will provide additional information when it becomes available.
Our new partner promotion launched Monday, November 2 and runs through December 16. IGS is excited to present double the prizes with over 500 winners and over $100,000 in prizes! There are 206 locations participating throughout the state. For full details and participating locations, click here. Check out our promotional video below.
As you are aware, on September 19 the Illinois Gaming Board instructed Scientific Games to disable the following specific game themes state-wide:
We are pleased to report that the software issue has been identified, corrected, tested and approved. The software fix will be downloaded to all Spielo machines by the host system.
Downloading is anticipated to begin on or about Monday, October 5, and is anticipated to take approximately 2 to 3 weeks to complete. The downloads will be done as they fit into the Scientific Games downloading schedule. The game themes that have been disabled will be re-enabled as soon as the machine is updated.
Your IGS Account Manager will notify you once your location’s updates have been completed.
The Illinois Gaming Board has instructed Scientific Games to disable the following specific game themes:
This is an Illinois-wide situation impacting all licensed establishments with Spielo (Prodigy or slant) VGTs.
At this time, we do not know how long it will be before the games are restored, but are aware that IGT/Spielo is working on submitting a revision to the IGB to remedy the situation. We will share more updates as rapidly as we can learn more.
Illinois Gaming Systems supports and encourages playing safely and responsibly. Responsible Gaming Education Week (RGEW)––September 13-19, 2020––provides an opportunity to promote responsible gaming programs.
Below are tips and suggestions for responsible gaming.
Issue 13 of our Insight newsletter has arrived! Below is a digital download version. Read on for more information on our enhanced client portal, partner promotion updates, cleaning tips and more! This issue also features a special social media tips and tools insert!
As a courtesy reminder, on July 1, 2020, minimum wage and tipped wage increases go into effect for the state of Illinois and Cook County. Please review the below rate increases and take action accordingly for your business.
March is Problem Gambling Awareness month and IGS supports responsible gambling. Help is available in several ways:
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Call the National Problem Gambling Helpline at 1.800.522.4700 to speak with a licensed counselor.
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Text “ILGAMB” to 53342 to start a text message with a licensed counselor.
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Visit ncpgambling.org/chat to live chat with a licensed counselor.
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Visit gamtalk.org, a 24/7 moderated online peer support forum.
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Visit gamblersanonymous.org to find a local meeting.
Today, March 10, is Gambling Disorder Screening Day.
For additional resources and an online screen, click here.
